Personal data protection policy


Personal Data Protection Policy

ADORE s.r.o.


    1. ADORE is pleased to welcome you to our web portal at We would therefore like to inform you about the processing of personal data when you visit our website and the purposes for which the information is processed.
    2. The personal data entrusted to us is processed in a strictly confidential manner, in accordance with the applicable legislation governing the protection of personal data and in accordance with this Declaration.
    3. As changes in the law or our internal regulations may lead to changes in our privacy practices, we ask that you periodically review our Privacy Statement.
    4. This Personal Data Protection Policy (hereinafter referred to as the "Policy") describes the method of protection of personal data by ADORE s.r.o., with registered office at Nedokončená 363, 102 00 Prague 10, ID No.: 26305453, registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 105063 (hereinafter referred to as "ADORE" or "company ADORE").
    5. This Policy is also an integral part of the ADORE General Terms and Conditions (hereinafter referred to as "GTC") and the Customer is obliged to familiarize himself with them before ordering the Goods. The definitions of terms contained in this Policy take precedence over the definitions in the GTC. If tshi Policy do not define a term, it shall have the meaning as defined in the GTC. If it is not defined therein, it shall have the meaning ascribed to it in the law.
    1. The controller of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the General Data Protection Regulation (hereinafter: "GDPR") and other legal requirements for data protection is ADORE (hereinafter: "Controller").
    2. ADORE's representatives can be contacted at 
  3. data protection
    1. Personal data is any information relating to an identified or identifiable natural person. Such information includes name, address, telephone number, date of birth, email address, IP address or user behaviour on the e-shop. Information that cannot (or can only with unreasonable effort) be associated with a person, such as anonymous information, is not personal information. The processing of personal data (such as collection, retrieval, use, storage and transfer) always requires a lawful reason or your consent.
    2. The personal data processed will be deleted as soon as the purpose of the processing has been fulfilled and there are no statutory grounds for retaining such data.
    3. In the event that your personal data will be processed for the provision of certain offers, please see below for information on the specific procedures, the scope and purpose of the data processing, the legal basis for the processing and the relevant retention period of the personal data.
    1. We only record and use our users' data to the extent necessary for the functionality of the e-shop website and our service content.
    2. When you use our e-shop website, we only collect data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted:
  • The IP address of your computer;
  • Date and time of access;
  • The name and URL of the loaded file;
  • The network from which you are accessing (URL link);
  • Your computer's browser and operating system, if applicable, as well as the name of your access provider.
    1. Your data will be processed by us primarily for the following purposes:
  • Traffic analysis;
  • Ensuring comfortable use of our website.
    1. These personal data are processed on the basis of Article 6(1)(f) GDPR. The processing is necessary for the purposes of providing our services and therefore serves to protect the legitimate interests of our company.
    2. Personal data is deleted once the purpose for which it was stored has been fulfilled. The collection of data to enable the use of this website and the storage of data in log files are strictly necessary for the operation of the website. Further storage of personal data may occur on a case-by-case basis if required and provided for by law.
    1. We also process your data for the purpose of processing orders in our online shop. This includes picking up and delivering goods, processing payments, providing discounts, redeeming vouchers and processing returns and defect claims. We will inform you by email of the receipt of your order and the relevant status. We transfer your data to third parties when necessary for payment processing, pick-up, delivery or return of goods.
    2. We may pass data on outstanding debts to, for example, a collection agency for the purpose of debt recovery.
    3. The legal basis for the data processing described above is Article 6(1)(b) GDPR (performance of the contract).
    4. We store this data for the time necessary to exercise the rights and obligations arising from the contractual relationship between you and the controller and to assert claims under these contractual relationships, which may be for up to 10 years after the performance of the contract (payment of the price and delivery of the goods).
  2. Contact
    1. To contact us, please use the email address We need the following information to process your request:
  • Reason for contacting;
  • The name of the company and the name of its representative;
  • E-mail address.
    1. Additional information such as telephone number and area of enquiry may be provided but is not mandatory. We use your data to answer your enquiry and, if necessary, to send you the requested information material. The data provided is transmitted via a secure connection.
    2. The processing of this data for the purpose of making contact is carried out voluntarily in accordance with Article 6(1)(a) GDPR by means of a declaration of consent, which reads as follows: By providing your data and clicking on the "SUBMIT" button, you consent to the use of your email address to respond to your request. You may withdraw your consent to the processing of personal data collected during registration at any time.
    3. Your data provided by email will be deleted once the processing is complete (once the request you have made has been resolved), unless longer retention is required for reasons of verifiability, customer service or legal retention.
  1. Mediation to a third party
    1. Recipients of personal data are persons:
  • involved in the delivery of the Goods/Services/payments under the Contract;
  • providing the operation of the e-shop and other services in connection with the operation of the e-shop;
  • providing marketing and profiling services, employees of the controller.
    1. The controller does not intend to transfer personal data to a third country (non-EU country) or an international organisation.
    2. The processing of personal data is carried out by the Controller by its individual authorised employees and the processor. Other processors may also process personal data for the Controller, subject to the conclusion of a contractual arrangement in accordance with Article 28 of the GDPR (Data Processing Agreement), who will be bound by the same obligations as the Controller and the duty of confidentiality (in particular, they will take sufficient technical and security measures to protect personal data).
    3. Personal data will be processed in electronic form in an automated manner by computer technology or in printed form in a non-automated manner, always in compliance with all security principles for the management and processing of personal data. All persons to whom personal data may be disclosed shall respect the data subjects' right to privacy and shall comply with applicable data protection legislation.
  1. Cookies
    1. In some areas of the website, we use so-called cookies to recognise the preferences of website visitors and to personalise the appearance and accessibility of our website. Cookies make the site easier to navigate, help make it more user-friendly and identify particularly popular areas of our site. Cookies are small files that are stored on the user's hard drive. They allow information to be stored for a certain period of time and make it easier to identify the visitor's computer. We use persistent cookies to better orient users and present individual services. We also use so-called session cookies, which are automatically deleted when the browser is closed. Your browser can be set to inform you about the placement of cookies. This will make the cookies clearer for you.
    2. Important: If you completely exclude the use of cookies, you may not be able to use some of the features and functions of our website. We use the following categories of cookies on our website:
  • Basic cookies;
  • Statistical cookies;
  • Marketing cookies.
    1. Basic cookies: these cookies are essential for your navigation on the website and for using its functions, such as access to password-protected areas. Without these cookies we cannot provide certain services. We use basic cookies to uniquely identify registered users in order to recognize them during their visit to the website and when they return.
    2. Statistical cookies: these cookies collect information about how visitors use the website. These cookies do not collect data from which visitors can be identified. Any information collected by these cookies is anonymous and is only used to improve the functionality and the website itself. We therefore use these cookies to compile statistics about the use of our website.
    3. Marketing cookies: these cookies are used to target advertising more closely to your interests. They are also used to limit the frequency of ad impressions in order to measure the effectiveness of an advertising campaign. They are often linked to website functionality provided by the company. For this reason, we use marketing cookies to link to social networks, which may then use information about your visit to target advertising on other websites so that you can be shown ads that are potentially of interest to you based on your browsing behaviour.
    4. Due to the described purposes of use (see § 6 (1)), the legal basis for the processing of personal data using cookies is Article 6 (1) (f) GDPR. If you have given us your consent to the use of cookies on the basis of a link ("cookie banner") that we provide on the website, the lawfulness of the use is further regulated in Article 6(1)(a) GDPR.
    5. Once the data stored in cookies is no longer necessary for the purposes described above, this information will be deleted. Further storage of data may take place on a case-by-case basis if required by law.
    6. Most browsers are already set up to accept cookies. You can change your browser settings to accept only certain cookies or no cookies. However, we would like to point out that if you restrict the functionality of cookies, you will limit the functionality of our website.
    7. You can also use your browser settings to delete cookies that are already stored in your browser. It is also possible to set your browser to inform you before cookies are stored. As different browsers may differ in the relevant features, please use the relevant browser help menu to set your options.
    8. If you would like a comprehensive overview of third-party access to your browser, we recommend installing specially developed plug-ins.
  1. Rights of the data subject
    1. If your personal data is processed, you are a data subject within the meaning of the General Data Protection Regulation (GDPR) and the following rights apply to you.
    2. Under Article 15 of the GDPR, you have the right to obtain confirmation as to whether or not personal data concerning you is being processed. In particular, you can obtain information about the purpose of the processing, the category of personal data concerned, the recipient or category of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations, the intended period for which the personal data will be stored or, if this is not possible to learn, the criteria used to determine this period, the existence of the right to request the rectification or erasure of personal data relating to the data subject or the restriction of its processing or to object to such processing, the right to lodge a complaint with a supervisory authority, any information about the source of the personal data if not obtained from you as the data subject, and the existence of automated decision-making, including profiling, or information concerning the processing procedure used.
    3. According to Article 16 of the GDPR, you can request the rectification of inaccurate personal data without undue delay or the completion of incomplete personal data, including by providing an additional declaration.
    4. Under Article 17 of the GDPR, you may request the erasure of personal data you have provided to us, provided that the processing is not necessary for the purposes set out in Article 17(3) of the GDPR or for another lawful purpose.
    5. According to Article 18 of the GDPR, you can request a restriction of the processing of your personal data if you contest the accuracy of the data, the processing of the data is unlawful and you do not wish to request the erasure of the personal data directly, the personal data is no longer necessary for the purposes of the processing, but you do so for the establishment, exercise or defence of legal claims. You also have a right under Article 18 GDPR if you have objected to the processing in accordance with Article 21(1) GDPR.
    6. Under Article 20 of the GDPR, you have the right to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller.
    7. Pursuant to Article 7(3) GDPR, you may withdraw your consent to the processing of your personal data at any time. As a result, we are no longer permitted to process personal data on the basis of this consent in the future. Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. You can contact the supervisory authority of your usual place of residence, workplace or the place where the alleged breach occurred.
    8. You may exercise these rights by contacting ADORE at or at ADORE's registered office.
  2. Right to object
    1. If the processing of your personal data is carried out pursuant to Article 6(1)(e) or (f) of the GDPR, you have (as mentioned above) the right to object to the processing of your personal data pursuant to Article 21 of the GDPR, provided that there are grounds arising from your particular situation. Please send your objection to:
    2. We are committed to protecting your privacy and treating your personal information confidentially. To prevent the manipulation, loss or misuse of your stored data, we implement extensive technical and organizational measures that are regularly reviewed and adapted to technical progress.
    3. We would like to inform you that due to the structure of the Internet, it is possible that the data protection rules and the above security measures may not be observed by another person or institution, for which we are not responsible. In particular, unencrypted data, e.g. if sent by e-mail, may be read by a third party. We have no way of technically preventing this problem. It is the responsibility of the user to protect the data he provides against misuse by encryption or any other appropriate means.

11.Final provisions

  1. This Policy is effective as of 2.4.2024 and supersedes the previous Policy. This Policy is published on